This can happen when the time zone is not set properly by the customer or the provider. First thing is to check what time zone the customer checked for their appointment. If it looks correct, you will need to check the time zone for the provider of the appointment. Follow the steps below:
Checking the Provider's Time Zone
- Log into the backend as an admin
- Click on "Users" at the top, then "Providers" then select the provider
- Then click on the "Edit" button and update the "Timezone" for the provider
- Lastly, click on "Save"
Checking the Customer's Time Zone
The system tries to default to the time zone that is closest to the customer based on their system settings. When it cannot detect it, an incorrect time zone may be selected by default. You can ask the customer to update their booking from the email appointment, or update for them in the backend by changing the customer's profile time zone and the appointment to reflect the correct time.